Have any questions?

Whether you need support or want to share your feedback, we’re here for you. Please use the form below to send us a message, and we’ll get back to you with 2 business days.

  • Turnaround Times

    HOLIDAY TURNAROUND TIMES:

    Due to the volume of orders placed during the holidays, our turnaround times are increased and are not the 15-20 business days. If you chose the option that you need your bag before Christmas in checkout, your order will be shipped in time to arrive by Christmas. If you need your order by a specific date please email us and we will do our best to accommodate your request. Thanks for your understanding and support!


    STANDARD TURNAROUND TIMES:
    The Majority of our product are made to order in our shop in Marietta, GA with love and special attention to details. We have an In-stock product section and those products ship in 1-2 business days.  The Average turnaround for our made to order bags is 15-20 business days and during high sales volumes it can take a few days longer. We will send you an email with tracking once it ships.  If you need it sooner for any reason, please send an email with your order number and we do our best to accommodate your request.

  • Store and Shop Hours:

    • Monday - Thursday: 10AM - 5PM
    • Friday - Sunday: Closed

      HOLIDAY STORE AND SHOP HOURS: 
    • DEC 23 - 9AM - 5PM
    • DEC 24 - 9AM - 12PM
    • CLOSED: DEC 25 - JAN 1

  • Retail Store and Shop

    • ADDRESS: 810 Franklin Court, Suite H, Marietta, GA 30067
    • HOURS: 

      MON - THURSDAY: 10AM-5PM

      FRIDAY - SUNDAY: CLOSED

  • Customer Service

    If you have questions about a product or you need to start a return or exchange or you have a warranty issue, please contact us at: customercare @ goforthgoods.mom

  • Changes to orders

    We are not able to make changes to orders after they are placed. If you are a new customer we do allow a one time exception to this policy, if you email us within 24 hours of ordering, we will allow you to make an adjustment to your order. 

  • Canceling orders

    Custom orders cannot be canceled. If you ordered a product that can be returned, and the order has not shipped we are happy to cancel it. Email us at CustomerCare @ goforthgoods.mom with your order number.